We want you to love your Cheval Noir Eq purchase. If something
isn't right, we're here to help.
Returns
We accept returns within 14 days of delivery. Items must be:
· Unworn and unwashed
· In original condition with tags attached
· Free of pet hair, deodorant, perfume, or any odors
Final Sale items are not eligible for return.
How to Start a Return
Email us at chevalnoireq@gmail.com with your order number and
reason for return. We will respond within 1–2 business days
with return instructions.
Return Shipping
Return shipping costs are the responsibility of the customer
unless the item arrived damaged or incorrect. We recommend
using a trackable shipping method as we cannot guarantee
receipt of returned items.
Refunds
Once your return is received and inspected, we will notify you
by email. Approved refunds will be processed to your original
payment method within 5–7 business days. Please note that
original shipping charges are non-refundable.
Exchanges
We accept size exchanges within 14 days of delivery on items
that are unworn and unwashed with tags attached. The customer
is responsible for return shipping costs. To arrange an
exchange, please email us at chevalnoireq@gmail.com with your
order number and the size you need.
Damaged or Incorrect Items
If you received a damaged or incorrect item please contact us
at chevalnoireq@gmail.com within 48 hours of delivery with a
photo and your order number. We will make it right at no cost
to you.
Questions?
Contact us at chevalnoireq@gmail.com